Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that the cost of return shipping will be the responsibility of the customer.

To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused.
• You’ll also need the receipt or proof of purchase.

To start a return:

1. First, contact us at songdeck@songdance.co to announce your return. Items sent back to us without first requesting a return will not be accepted.
2. Please send returns to the following address: 
   
   Songdance BV
   Schoolstraat 15
   8310 Brugge
   Belgium

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items:
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling off period:
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at songdeck@songdance.co.